Refund Policy
How refund requests work for Norte subscriptions and one-time payments.
1. Subscriptions
For subscription plans (monthly or annual), canceling stops future charges, but amounts already paid for the current period are not automatically refunded, except where required by applicable law.
2. One-time payment
For purchases made under the one-time payment plan, you may request a refund within the withdrawal period provided by applicable consumer protection law for purchases made outside a physical establishment (7 calendar days from purchase, under Brazil's Consumer Protection Code), as long as the request is made through our official contact channels.
3. How to request a refund
- Email contact@talisongustavo.online with the email address used at sign-up and the reason for your request.
- We review each request individually and respond within a few business days.
- Approved refunds are processed using the same payment method used for the purchase.
4. Situations not covered
Requests made after the legal withdrawal period, cases of platform misuse, or violations of the Terms of Use are not eligible for a refund.
5. Contact
For questions about refunds, reach us at contact@talisongustavo.online or by phone at +55 62 98284-0322.